Help
One way to reach a person, and the things you can sort out yourself without waiting for one.
Contact us
Email is the only support route we can promise someone reads. It is the address Samay Care's own emails come from, and it is monitored.
What to include
- Your booking reference, if it is about a booking. It begins SC- followed by a date, and it is shown at the top of the booking.
- The email address you signed in with, so we can find the account.
- If a screen showed you a reference number in an error message, that number — it points us straight at what happened.
There is no support phone line, and no in-app chat. We do not publish a support number, so if you see one attributed to Samay Care elsewhere, it did not come from us. Email is it, for now.
Things you can do yourself
- My bookingsSee a booking, its status, its price and its care journey — or cancel it.
- Book assistanceStart a new booking and see the full price before confirming.
- What we can help withThe services you can book, with prices and cancellation terms.
- About CareBuddiesWhat a CareBuddy does, and what a CareBuddy does not do.
- PatientsThe people you book for, and their emergency contacts.
- PrivacyWhat we collect, who processes it, and how to refuse.
- TermsThe terms these services are provided under.
- Refunds and cancellationWhat comes back to you, and when, if a booking is cancelled.
To change what you have agreed to share, use Privacy choices at the bottom of any page. You can withdraw a consent there as easily as you gave it.
Things this portal cannot do yet
If you are looking for one of these, you are not missing it — it is not built.
- Searching for a doctor. We list the departments a hospital publishes, and hold no doctor directory you can search.
- Uploading prescriptions, reports or any other document.
- A health profile — conditions, allergies or medications.
- Notifications inside the portal. Anything we send you, we send by email.
- Paying online. The portal cannot take a payment yet.
Samay Care is operated by Samay Invotech Private Limited.