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What a CareBuddy is

A CareBuddy is a trained, verified, non-clinical healthcare assistance professional.

Someone with you for the day

Hospital visits are mostly waiting, walking and paperwork, and most of that does not need a family member to take a day off work. A CareBuddy goes with your family member, handles the logistics and keeps you posted. The treatment stays entirely with the hospital's clinical team.

What your CareBuddy does

  • Assistance at hospital — meeting your family member there and staying with them through the visit.
  • Help with registration and paperwork, including the queues and the counters.
  • Accompanies you to the consultation.
  • Collects your prescribed medicines and reports.
  • Helps you note down what the hospital asked you to do next.
  • Keeps you updated while it is happening, so you know where things stand.

What a CareBuddy does not do

Non-clinical means non-clinical. This is the line, and it does not move.

  • No medical advice. A CareBuddy takes no part in treatment and will not tell you what to do about your health.
  • No nursing or clinical care of any kind.
  • No decisions about medicines. They collect what has already been prescribed; what to take, and when, comes from your doctor or pharmacist.
  • No speaking for you in the consulting room. They are there with you, not instead of you.
This is the CareBuddy assistance fee. The amount shown is the Samay Care fee for CareBuddy assistance — a trained, verified, non-clinical healthcare assistance professional who accompanies and assists the patient. It does not include anything the hospital charges. Hospital charges — consultation, tests, procedures, medicines or admission — are paid by you directly at the hospital. Samay Care does not collect them on the hospital's behalf.

How to request a CareBuddy

There is no separate request form: every Samay Care booking is a CareBuddy booking. You choose the kind of help you need, and we assign the person.

  1. Pick the kind of help you need from what we can help with.
  2. Tell us who it is for. A booking always names the patient, not just the account holder.
  3. Choose the date and time.
  4. Review the price. You see the exact total, with GST and any discount, and the cancellation terms, before you confirm.
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When you find out who is coming

Your booking shows whether a CareBuddy has been assigned yet. Their details are shared closer to the time, and the exact moment is shown on the booking itself — so a name appearing is a real assignment, never a placeholder.